• Q: I've sent an e-check, but I did not mean to. How do I cancel it? ?
  • A:

    If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card or Money Booker. Our live chat representatives can guide you through this process and will answer any questions you might have.

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  • Q: What kind of payment methods do you accept? ?
  • A:

    We  accept numerous safe payment methods by PayPal, Credit Card, Moneybookers, Google Checkout, Money Order and Wire Transfer in U.S. dollar, Euro, Great Britain Pound, Australian dollar, Canadian dollar and Japanese yen. Please note payment with confirmed billing address and optional verified buyer status will help your order be processed faster.

     

    PayPal: 

    PayPal is the most commonly used and payment gateway for secure and convenient worldwide online payments. 
    *We accept orders under USD$500 paid by PayPal.

     

    Google Checkout:

    We accept payments via Google Checkout™. You can quickly and securily buy from us
    *We accept orders under USD $600 paid by Google Checkout™.


    Money Order:

     

    To place an order using a Money Order or Personal Check. Please note that payment made by check must be cleared before we can deliver your order.  Once the check has cleared, your order will be processed immediately. There is no order amount limit for this payment option.


    Wire Transfer:

    Wire Transfer is used to accept large order. It will take a few days for us to receive your payment. Once the payment has cleared, your order will be processed immediately. 


    Credit Cards: 

    We accept Credit Card (Visa, MasterCard, AmEx, and Discover) through PayPal. PayPal allows for secure payments by Credit Card.
    *We accept orders under USD$400 paid by Credit Card (through PayPal).


    Moneybookers:

    We accept payments from both Moneybookers eWallet and Credit Card (Visa and MasterCard) through Moneybookers.
    *We accept orders under USD $400 paid by Moneybookers eWallet or Credit Card through Moneybookers.

     

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  • Q: Credit Card Cannot Be Used for PayPal Payment Error?
  • A:

    When purchasing or buying products and services online, PayPal is one of the most commonly used payment gateway used by the e-commerce sites to allow customer to pay for the invoices.

    However, when users attempt to make a payment by using credit card without logging in to PayPal account, occasionally PayPal will reject, or doesn't accept the credit card users desired to use with the following error message:

    "The credit card you entered cannot be used for this payment. Please enter a different credit card number."

     

    Here's some explanations and possible resolutions that suggested by users on Internet.

     

    Credit Card Is Linked or Associated with a PayPal Account

    Many believes the credit card is not accepted by PayPal when using it not signing into PayPal account is that the credit card is already been used in a PayPal account. If you're using a credit card that's linked or assigned to a PayPal account, try login to PayPal during payment process. You can change the source of fund to make the payment after logged in to use credit card instead of PayPal balance.

     

    Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account

    PayPal remembers a credit card details even when it's already been removed from the account. The information also been remembered even if PayPal account which linked to the credit card is closed and deleted. In this case, try another credit card, or assigned the credit card to a PayPal account, and pay with account logged in.

     

    PayPal Limit on Non-Member Credit Card Usage

    According to PayPal source, there is a limit based on the number of times, the amount of the transactions, the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection reasons. There is no workaround to this limitation, but you should be able to use another credit card. If there is problem, try using another email address. Else, register an PayPal account.

     

    Credit Card or Email Address Raises Flag in the Transaction

    Closely link to reasons above, where some part of the transaction raises flag on the server that stop the payment. Two possible flags are on credit card or email address. Try changing either credit card or e-mail address or both when attempting to pay again.

     

    Cookies Problem

    Try using another web browser and/or delete cookies and attempt to pay with PayPal gateway using credit card again.

     

    Credit Card Is Not Confirmed in Account

    Contrary to some of the reasons above, if the credit card has been linked to an account, but not yet confirmed, try to complete all credit card information such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code shown on the credit card statement on special refundable charge by PayPal.

    In all case, the problem won't arise if you add the Cedit Card to PayPal account, and use it as funding source to pay the transaction through PayPal account.

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  • Customer Service Email:
  • support@goffxiv.com
  • Currency,PL,Items:1-(858)-380-5139
  • CD Key:1-(408)-898-4825
  • Fax:1-(650)-240-3909
  • THANK YOU for such GREAT customer service!! It's not often that such a wonderful service is given. I really appreciate how quickly my order has shipped, and for the fast refund on the order that was made in my error. I hope you ALL have a happy and blessed Holiday.

  • Oct 19, 2010